FAQs

- Is it secure to buy silver online at popularjewellery.in?

Yes. Our online shopping site has built-in security measures that keep your information as well as the details of the transaction safe. However, always use caution when shopping online and avoid sharing your passwords and financial details on unsecured sites.

- What happens if my order is delivered damaged?

In the unlikely event that your order is delivered to you visibly damaged, please do not accept the package from the delivery team and immediately contact +91 94092 57096 to inform Popular the Jewel Shopee Customer Care of the issue.

- What happens if the product I ordered is damaged?

Our team ensures the quality of the product with several checks before handing it over for delivery. However, if the package is damaged during delivery, please take photos and/or videos of the item/s and email us at [email protected] or contact our customer support at +91 94092 57096.


User Account & Registration

- How do I register on popularjewellery.in?

Click the 'Login' button at the right-top of the website and then click on Register button. Complete the registration by giving the required information.

- I forgot my password. What should I do?

Simply click on the ‘Forgot password’ and follow the instructions as prompted.

- How do I change my password?

You can change your password in the My Account page. Just click on ‘Change My Password’ and follow the instructions.


Purchase

- How can I cancel my order?

Please read our ‘Cancellation Policy’ in case your issue falls under circumstances already specified.

- How long will it take for my purchase to be delivered?

For most items, an estimated time of delivery is provided prior to finalizing your order. For most cases, your order would be delivered to you within estimated delivery time period.


Payment Options

- What are the available payment options?

You can purchase using a valid Visa/Master Debit/Credit Card issued in India.

- How does the online payment system work?

Your bank or debit/credit card company will directly authorize the transaction on the payment gateway page. Once we receive their authorization, your order will be finalized. You will know right away if your credit card/debit card was accepted.

- What are the reasons where my credit card might be refused?

Debit and credit card companies refuse authorization of debit / credit cards for a specific number of reasons, including:

The debit / credit card number entered is not a valid number (often the result of a typo)

The credit card does not have enough credit balance left to pay for the order

The billing address entered in the order form does not exactly match the address in your debit / credit card statement (also sometimes the result of a typo)

The expiration date of the debit / credit card is not entered correctly (also sometimes the result of a typographical error)

For more details, please contact your debit/ credit card issuing bank for clarification.

- What is the ‘Save this Card’ option on the payment page?

This feature allows you to enter your financial details and save it for future use, which will make your checkout quicker.Your information is kept safely on our secured payment gateway and you will still be asked for verification to complete future transactions.


Customer Support

- Can I speak to someone about a problem on the website?

We always welcome your valuable feedback and strive to offer you with better shopping experience every time you visit us.You can contact us by emailing [email protected] or by calling +91 94092 57096.


Shipping & Delivery

- How long would it take for me to receive my order?

It generally takes 2 - 7 for your items to reach you after we hand it over to the courier. Each product is made to order and an estimated time for delivery is provided along with the article’s details on our site’s specifications page.

- Do you offer free shipping?

We offer free shipping for all items ordered, regardless of value or quantity.

- How do I check the status of my order?

You can check your order status using the ‘Track Order’ button in the Home Page of the website

- What can I do if my order is delayed?

For delivery and all other issues, please do not hesitate to call our Customer Care team on +91 94092 57096 or email [email protected] immediately. We will be happy to provide you the best support for your queries.

- What happens if my order gets shipped to the wrong address?

Our secured delivery system makes this unlikely, although some circumstances may be beyond our control. If you have not received your order in a timely manner. Please call our Customer Care team on +91 94092 57096 or email [email protected] for assistance.

- Where can I find my tracking number?

Your tracking number and other order related information can be found on our website: My Accounts>My Orders>View Details page

- Where can I view an invoice for my order?

Your tracking number and other order related information can be found on our website: My Orders>View Details page

- What happens if my order is delivered damaged?

In the unlikely event that your order is delivered to you visibly damaged, please do not accept the package from the delivery team and immediately contact +91 94092 57096 to inform Popular the Jewel Shopee Customer Care of the issue.

- What happens if the product I ordered is damaged?

Our team ensures the quality of the product with several checks before handing it over for delivery. However, if the product you ordered is found damaged, please take photos and/or videos of the item/s and email us at [email protected] or contact our customer support at +91 94092 57096

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